You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations. Your passion for people will be applied to the role to create a memorable and entertaining experience. If you want to build a career in casinos that’s fine with us as the largest operator in the UK, we have lots of opportunity and structured development programmes.Īt Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.Īs an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for. There used to be a bonus system but that was taken away because management wasn't willing to pay everyone their share.Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. There's also no real benefits of working here, there are some nights out but those are 95% organised by the non managerial staff.

The managers all want different things and there seems to be little to no communication between them so you're often stuck trying to do the impossible and angering one or both people giving you instructions. The staff are merely seen as numbers in a spreadsheet now so staff retention is dire, expect to be trained on many tasks by someone 3 weeks your senior. It was very evident off the bat that he was brought in to 'fix' us as we were a slightly underperforming club (there were reasons for this but it was head office related and not worth getting into here) which really only caused a slightly below average club to alienate many of its regulars, pushing them to alternative casinos.

This was a pretty good company to work for a little while ago, certainly not a well paying job but the people made it worthwhile.then almost all the quality managers moved on and we got lumped with one of the worst GMs I've ever had the misfortune of working with.

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